I've received over 100 emails in the past 24 hours notifying me that QB can't read my receipt because it was attached as a pdf. Does anyone know how to turn this off?

Hi there,

Welcome to the QuickBooks Community. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

In order to get the resolution you need in a timely manner, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and have a visual reference to what's happening on the account so your books remain accurate. Here are our contact details below: 

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.