Receipt snap on mobile not working.The Receipt snap function is always blurry, definitely a QB problem as camera works fine outside and on other apps.

Forum|Forum|3 years ago
November 19, 2022
1 reply
2 views

The camera shows the image but it's always out of focus

QuickBooks Online

JamesM4

Level 6

Hi KeepCR,

Thanks for connecting with us here. QuickBooks is designed to be an easy-to-use program. It's vital you're able to use the app without running into issues. Rest assured, I'll be happy to help so you're on the right track.

Based on what you've described, I highly recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app. I encourage you to try this out and let me know what happens.

You're more than welcome to keep me posted in the comments below. I've got your back.

KeepCrAuthor

Did the delete and reload, didn't help.

Are you getting others with the same problem?

I'd assume it was an issue with my phone but all the other apps work fine.

Hope you can help

Jen_D

Level 8

Thanks for updating us about this Receipt capture issue, @KeepCr.

I've also checked for any reported issues but found none. For this, we highly recommend that you connect with our Support Team to report this to our engineers.

To get a hold of a representative to check your account, follow these steps:

Go to the Help menu then choose the Search tab.
At the bottom click on Contact us.
Enter the keyword Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to How would you like to connect with us section.
Choose a contact option to initiate a discussion with a live agent.

I appreciate your patience with this receipts concern. Post here again for updates about the call or if you have any questions about QuickBooks. I'll be right here to help you any time.

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