Says I need to pay but when I try says next payment is Feb 29

Hi there, 

It's important you get the support you need with this. I'd be happy to steer you in the right direction.

Since the Community is a public space, I'd recommend contacting our Customer Care Team. An agent will be able to access your account on a secured environment and verify the charges.

Here’s how to contact us:

1. Go to the Help icon.
2. Scroll down to the bottom of the page and click Contact US.
3. Enter your question in the What can we help you with? field.
4. Click Let’s talk.
5. Choose a way to contact us:
   • Get a callback
   • Start messaging

To learn more about your subscription rates and charges, you can read through these articles:

• How to understand your subscription rates and charges
• Billing and subscription information for QuickBooks Online

Also, you can refer to these articles to help you resolve unexpected behaviours while navigating around QuickBooks:

• How do I clear my browser cache and temporary Internet files?
• QuickBooks Online doesn't load correctly or has blank pages

Feel free to visit us here in the Community if you have other questions. I'm always here to help.