Since migrating to QBO our sales receipts are duplicating instead of following the numbers from the desktop version. Help!

Hello office-pathwaycc,

It's nice to see you in Community.  Welcome!  QuickBooks Online has the Custom transaction numbers feature, so you can  set your own numbering preferences. However, there are times when you may need to reset the sequence manually, to prevent duplication after migrating your data.  I would be glad to assist!

Here's how to reset the number sequence on your sales receipts;

1. Open +New and then Sales receipt

2. In the Sales receipt no. field, enter the starting number or letter sequence you want to use

3. Complete the remaining fields

4. Hit Save or Save and close.

All sales receipts moving forward, will follow the new sequence.

If you have any other questions, please feel free to reach out again.  We would be happy to help!