Some of my invoices are not showing. I can see it was sent on my email. But I can’t see it in the app or search for it.

I understand how this can be concerning, Precisiondrywall7. Let’s work through some troubleshooting steps to help resolve missing invoices in your QuickBooks mobile app.

Beforehand, let’s check the date filter and ensure the invoicing period is set correctly. This way, it’s easier for you to locate and track all your sales entries.

Alternatively, you may review these transactions by logging in to your QBO account through the web browser available on your device.

If these invoices are visible from there or are still missing, let’s reset the app data to refresh your device and set it to its default state.

For iOS:

1. Go to Settings and tap General.
2. Click iPhone/iPad Storage, then select the QuickBooks Online app.
3. Tap Offload App. This will free up the storage without deleting your app's documents and data.

For Android:

1. Go to Menu ☰, then select More Options ⋮.
2. Tap Settings, and click Refresh Data.
3. Tap YES to confirm.

Also, you can perform some fixes to any app-related issues to help rectify stored cache data on your mobile app. Here's how:

1. Change the Wi-Fi data connection on your device to 4G (this varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
   1. Open your device Settings.
   2. Select Apps.
   3. Choose the QuickBooks app from the list, then select Storage.
   4. Select clear data.
4. Uninstall and reinstall the app. Then, power down and restart your device.

I’ll keep this thread available so you can always reply below if you require further assistance.