I appreciate you checking to make sure you have camera permissions. Don't worry, I'll be happy to give you a hand with this.
Based on what you've described, it's important we do some troubleshooting. First, let's start by uninstalling the app and reinstalling it again. Doing this usually fixes most issues the app may be having. I recommend you to give this a try and let me know how you make out.
If you're still having issues, I recommend contacting our support team using this link. One of our agents will be glad to take a look at the app and help fix it for you. Let me know if you have other questions.
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