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user97408
August 20, 2020
Question

The Products/Services List does not show up when entering Payable Invoices

  • August 20, 2020
  • 1 reply
  • 1 view
No text available

1 reply

AddieC
Level 5
August 20, 2020

Hi user97408, 

 

QuickBooks Online is an awesome all-in-one solution for your business bookkeeping. Entering products and services is a simple and straightforward process, and I want to make sure you're able to select them without issues when creating invoices. I'd be happy to go through some troubleshooting steps you can try to get this sorted out. 

 

It sounds like you may be experiencing a browser-related issue that's causing latency and loading issues in your account. Here's a few steps you can try to resolve this:

 

1. Clear the cache and cookies in your web browser to give the browser a clean-up.

2. Try using an Incognito window in Google Chrome in order to avoid cache and cookie build-up.

3. Try using an alternative browser all together. 

 

If you're still running into issues after trying the above steps, please reach out to our tech support team so an agent can investigate this further. 

 

Have a great day.