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July 11, 2024
Question

Unable to upload receipt in quick snap app. Have uninstalled and reset numerous times. This has never been an issue in the past.

  • July 11, 2024
  • 1 reply
  • 3 views
I take a photo in the app. Check that all my information is correct and save. Then go to create an expense and I am unable to.

1 reply

QuickBooks Team
July 11, 2024

Hi plaidcombecology,

 

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to point you in the right direction regarding the snap app.

 

I can see you've completed the troubleshooting steps for the app. I encourage you to reach out to our customer support team to take a closer look at this. Here are the options available to contact our team. 

 

  • Phone: Call us at 1-855-253-1536
  • Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start.
  • Visit this article for the support hours: Get help with QuickBooks products and services.

 

Let me know if you have questions, I'll be happy to help.