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craftsmanexterio
June 29, 2020
Question

Using the windows online application, when working on "long" estimates or invoices it tends to refresh its self randomly and lose all your unsaved work!! why?

  • June 29, 2020
  • 1 reply
  • 3 views
No text available

1 reply

LeithG
LeithG
Level 2
June 29, 2020

hi craftsmanexterio:

 

The QBO uses something call Open Authorization (OAuth) to keep your session alive, similar to online banking apps, it has a timeout built in so that if you walk away from your computer, your financials aren't open to the world.  

 

In the online, if you go to Help and search 'login timeout' you'll see the following instructions on how to change that:


Change the timeout duration in QuickBooks Online

by QuickBooks•4•Updated Apr 20, 2020
QuickBooks Online uses a timeout feature for your security. This feature helps prevent unauthorized persons from accessing your data when you're away from the computer.

So, if you are working in QuickBooks Online and is inactive for a period of time, you will see a "time out" security message. The default setting is 1 hour, but that setting can be changed for up to 3 hours.

Change the time out duration in QuickBooks Online
Go to Settings ⚙️, then select Account and Settings.
Select Advanced.
Select Edit ✎ from the Other preferences section.
Choose 1, 2, or 3 hours from the Sign me out if inactive ▼ drop-down menu.

Hope this helps!

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