We're looking to apply for discounted rates, we process more than $2,500/month (as per QBO website edibility). Phone call support has no answers after hours on hold.

Hi, tyler62.

We completely understand how time-consuming and inconvenient it is to spend hours seeking answers, especially when multiple phone calls and redirections don’t lead to the clarity you were hoping for. Although you already contacted our Support Team, reconnect directly with them to confirm your eligibility and initiate the application process. 

As a business handling $20,000–$30,000 a month, it’s essential to optimize savings and ensure efficiency. Given your substantial payment volumes, the best way to inquire about eligibility is by contacting the QuickBooks Payments team directly. To determine if you qualify for the discounted rates, scroll down to the Frequently Asked Questions section on their website and use the contact number listed under Could I be eligible for discounted rates?

You can check out this article for more information: Request a rate review of QuickBooks Payments discount fees.

We appreciate your patience in dealing with this matter. Please let us know if there’s anything else we can do to support you, along with payment and discount concerns.