When I take a picture with my phone th photos are not saving as an attachment?

Hello info2014,

It's nice to see you reaching out to us here.  Welcome!  QuickBooks Online provides the option to upload your receipts effortlessly.  I would be glad to provide more information, so you can accomplish your QuickBooks goals in a timely fashion!

When you open the receipt feature on your mobile device, you'll select New expense and complete the required fields.  When you're ready, click on the Camera icon, this will allow you to take a snapshot of your receipt and Save it.  A preview of the expense will be displayed.  QuickBooks will then enter the expense and upload the picture of the receipt, then attach it to to the transaction in QuickBooks.  To get a visual for using the receipt feature, click here.  Follow this link to learn more about uploading your receipts to QuickBooks Online.

Should you require additional assistance, please don't hesitate to contact us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. 

If you have any other questions, feel free to reach out.  We are here to help!