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November 1, 2022
Question

Why isn't the email feature working for me? Trying to email invoice from Quickbooks online from my iMac. Reset my email address and tried different emails addresses.

  • November 1, 2022
  • 1 reply
  • 1 view
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1 reply

November 1, 2022

Hey there mdsdcontracting,

 

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Being able to email invoices from QuickBooks is important. I can provide some information.

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

 

If you're still unable to email invoices after trying these troubleshooting steps, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:


Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

You can also check the Get help with QuickBooks products and services article for the support hours.

 

If you have any other questions, feel free to reach out here.