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1 reply

RenjolynC
Level 9
March 20, 2021

Hello there, pankhaniaco.

 

Thanks for reaching out to us here, but I have to direct you to contact our Customer Care Team. This is because the process of unfiling the tax return is carried out by our back-end support. 

 

When contacting our live agent, make sure to provide the following information:

 

  • QuickBooks Online Company ID.
  • Which tax filing period you wish to unfile.

Then, follow these steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

 

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

I'm also adding these articles for more details:

 

 

Should you have other concerns about your QuickBooks Online account, please let me know in the comments below. Stay safe!