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C
cdsportssa
November 1, 2025
Question

Tax code issue on new update

  • November 1, 2025
  • 1 reply
  • 2 views
The app has updated and no longer allows me to tick tax as exempt from vat or taxes as my business is not vat registered I cannot charge vat. I dont know how to fix this issue.

1 reply

S
ShangYQuickBooks Team
QuickBooks Team
November 1, 2025

I understand how important it is for the app to function smoothly, especially when selecting the VAT-exempt option, @cdsportssa. Please know that the recent QuickBooks update and refreshed design were implemented to improve functionality and provide a smoother, more user-friendly experience overall.

 

After an update or redesign, certain app functionalities may not behave as expected due to app cache, compatibility issues, or incomplete synchronization.
To address this, I’ll be performing some mobile app troubleshooting steps to help resolve the issue and ensure your tax rates function properly on the app.
For iOS users:

  1. Open your Settings, then tap General.
  2. Tap iPhone Storage and find the QuickBooks Online app.
  3. Tap Offload App.

For Android users:

  1. Go to the Home menu or tap the three dots in the upper right corner.
  2. Tap Settings, then choose Refresh Data.
  3. Tap Yes to confirm.

 

If the issue still persists, I recommend reaching out to our Live Support Team for further investigate this matter.

 

Here’s how to reach our live experts:

 

  1. Log in to your QBO account and select the Help (?) icon.
  2. Scroll down to select the Contact Us button and follow the prompts.
  3. You will be able to request a callback or start a live chat with an expert.

 

For support hours, please refer to this article: Get help with QuickBooks products and services.

 

Please let us know if you have further concerns.

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