Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
April 24, 2026
Question

I need to update me E-services Business name, number and e-file payroll and GST/HST Taxes. It gives me an error and wont update..

  • April 24, 2026
  • 1 reply
  • 2 views
No text available

1 reply

QuickBooks Team
April 24, 2026

Hello there, megs. Before we dive in, could you please share the exact error message you're seeing on your screen when you try to make the update? This will help me pinpoint the issue and provide you with the most accurate resolution.

 

The reason for the inability to update the Legal Business Name is that only users with Admin access can make changes to the account.

 

Additionally, when E-Services is active, the system restricts changes to your Legal Business Name and CRA Business Number to prevent any mismatches with your CRA filing profile.

 

If you are the Admin and are still experiencing the issue, we recommend contacting our QuickBooks Online Payroll Support team directly. They have the specialized tools required to update these sensitive business details for you.

 

To reach them, navigate to Help (?) > click the Search bar > type contact Us > scroll down and click Contact Us > choose Callback.

 

Let us know if you have more questions or need further assistance.