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July 10, 2026
Question

Tax field does not show up when adding an expense on the IOS on iphone16 with all latest software. Sooo I keep getting g an error. I can’t add any expense receipts

  • July 10, 2026
  • 1 reply
  • 7 views
Tax field does not show up when adding an expense on the IOS on iphone16 with all latest software. Sooo I keep getting g an error. I can’t add any expense receipts

1 reply

QuickBooks Team
July 10, 2026

The reason the tax field isn't showing up when you add an expense is likely due to stored cached data. Could you please let me know the specific error message you've encountered? This will help me provide an accurate resolution to your concern.

 

In the meantime, you can run mobile troubleshooting to restore the missing tax field. First, ensure your QuickBooks app is fully updated, and then we can refresh the app's data. This process will also eliminate any issues and ensure the program runs smoothly.

 

Here are the steps to follow:

 

  1. Go to the Home menu or tap the three dots in the lower right corner.
  2. Select Settings, then choose Refresh Data.
  3. Press Yes.

 

You can also do it in your device settings. Here's how:

 

  1. Navigate to your device's Settings and select Apps (this may vary by device).
  2. Locate the QuickBooks app from the list, then select Storage.
  3. Tap Clear Data.

 

After refreshing, restart your mobile phone and check if the tax field is now showing. Alternatively, you can uninstall and reinstall the mobile app to ensure you have the latest version of QuickBooks.

 

Let us know if you have any other concerns.