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M
mike376
October 21, 2021
Question

The manage sales tax button does not work, it disappears when clicked upon. I am trying to setup the GST sales tax.

  • October 21, 2021
  • 1 reply
  • 0 views
No text available

1 reply

J
JamesM4
Level 6
October 21, 2021

Hello mike376,

 

Your taxes play a vital role in keeping your books accurate. It's essential you're able to reap the amazing benefits of the tax module offered in QuickBooks without running into issue. Don't worry, I've got your back. I'll be happy to give you a hand with this going forward. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance. 

M
mike376Author
October 26, 2021

None of this works at all. 

J
JamesM4
Level 6
October 26, 2021

Thanks for trying that mike376. Could I have you contact our support team so they can investigate this further? Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

You're welcome to keep me posted on how you make out. I'll be one message away in case you need anything else. Otherwise, I wish you a great rest of the week. 

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