Why can't I enter the sales tax code

Hey there userroseann1014k,

Thanks for reaching out to us here. Welcome to the QuickBooks Community! Making sure you're able to enter Sales taxes without running into any issues is important. I would be happy to provide some information.

If you're unable to enter tax codes, i encourage you to review this article to see if Sales taxes have been set up correctly. If the sales taxes have been set up correctly, It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device
• Uninstall the QuickBooks Online App, and re install it.

If you're still unable to enter tax codes, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.