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R
RobertVanNatta
April 10, 2025
Question

Lacke of response to tax notice uploads

  • April 10, 2025
  • 4 replies
  • 74 views

I'm a subscriber to QB on line payroll  which   understand includes  paying and filing necessary

payroll tax returns.   I got a payroll notice from Oregon dated March 10 2025, complaining that\

a number of required  Oregon payroll reports had not been filed for 3 different quarters.

 

I uploaded it promptly and received the automatic acknowledgement   with a promise that a human\

would review things and report back.   it's now been 4 weeks and I've heard nothing.   In the past

I've at least gotten a human acknowledgement that someone was looking at the issue.   To date

I've been unable to determine if anyone looks at these things.   What's wrong.? [PII Removed]

 

4 replies

E
Erika_KQuickBooks Team
QuickBooks Team
April 10, 2025

Your experience is important to us, and we strive to provide seamless service at all times, Robert. We're committed to addressing all your payroll tax requirements with precision. 

 

Let me route you in the right direction of support to assist you with your payroll tax notice.

 

I recommend contacting our dedicated payroll support team directly. Our payroll support team can provide personalized assistance, clarify any misunderstandings, and guide you through the steps required to rectify the situation. Our team is prepared to handle your case thoroughly, ensuring all payroll tax reports are filed correctly and any discrepancies are effectively addressed.

 

 

I'll show you how you can reach them:

 

  1. Go to the Help icon at the top right corner.
  2. Select the Search tab and hit Contact Us.
  3. Click the Ask about something else tab.
  4. Key in your concern and hit Continue.
  5. Choose a way to connect with us:
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

You can check out their support hours to determine their availability.

 

I've compiled several helpful resources to assist you in running, printing, and customizing payroll reports, as well as keeping your payroll contacts up-to-date:

 

 

Thank you for your patience and for choosing QuickBooks Online Payroll as your trusted service provider. We're here to help you ensure that all your payroll tax filing needs are met accurately and timely.

D
DawnD12
New Member
July 22, 2026

I am at wit’s end with this. I have been trying to get my tax notice resolved for many weeks. I have submitted them, with no response, I have called and re-submitted, I have called again with a promise that someone would get back to me in 24 hours, but no one does. WHAT DO I NEED TO DO TO GET MY PAYROLL TAX NOTICE RESOLVED????????

Z
ZackE_Moderator
Moderator
July 22, 2026

Thanks for getting involved with this thread, ​@DawnD12.

Since you’re using QuickBooks Desktop Payroll Assisted, you can send your tax notice to Intuit without needing to contact support through phone calls.

Here’s what you’ll need to do if you haven’t yet:
 

  1. Handwrite your Federal Employer Identification Number (EIN) on the first page of the tax notice you received. If you have more than one notice of discrepancy, send each one separately.
  2. Email each federal or state notice to taxnoticeresolution@intuit.com.
    • Note: The notice must be included as an attachment to your email.  Acceptable formats include .pdf, .jpeg, .doc or .docx, .xls or .xlsx, .tiff.
  3. If you have more than one notice of discrepancy, send each one in a separate email.


Once we get your tax notice, you’ll receive a confirmation email with a case number and additional details. When complete, a tax specialist will email you with the required resolution, any steps Intuit’s taken on your behalf, and any additional actions that may be required.

This process enables you to handle the tax notice with QuickBooks without having to call. Everything is handled through email with this process.

There’s also a detailed article on our website about this: Send in your payroll tax notice

Please feel welcome to send a reply if there’s any additional questions. Have a wonderful Tuesday!

D
DawnD12
New Member
July 22, 2026

Thanks, but “been there done that” 3 times for this notice!!!!!!!!

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