Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
P
purewaterpoolstx
March 2, 2026
Question

Sales tax off

  • March 2, 2026
  • 5 replies
  • 10 views

Is anyone having this problem? My sales tax settings got turned off in quickbooks online and when i go to turn sales tax on. i go through the steps and then i get an error message. 

5 replies

N
nbwork
March 2, 2026

Yes, same problem here.  I assume it is transient problem that will get fixed soon.

Z
ZuzieGQuickBooks Team
QuickBooks Team
March 2, 2026

 

Hello, Purewaterpoolstx. Normally, when you reactivate the setting, it should work. What specific error did you encounter?

 

To start, I recommend trying some browser troubleshooting steps. Begin by refreshing your web browser to ensure you're viewing the latest information. Sometimes, cached data collected by the browser to improve loading speeds can become overloaded, causing performance or display issues. Clearing your cache can often fix these problems.

 

If the issue persists, I suggest accessing your account through a private or incognito browser window. This step bypasses cached data and prevents potential conflicts caused by browser extensions, ensuring smoother functionality.

 

Here are the keyboard shortcuts to open a private/incognito window for your browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Alternatively, consider using a different compatible browser to ensure optimal performance.

 

If you have any additional questions, don’t hesitate to reach out. I’m here to assist you every step of the way and ensure everything works seamlessly for you.

J
Jennifer814
March 2, 2026

Same here. Looks like it has been an issue. since last week. I tried to turn mine on again and it is saying the wrong state for me. Everytime I try to do it, it is picking random states or multiple states. 

 

A
AMP Group
March 2, 2026

Have exactly the same issue, can not send invoices to my customers.

C
Casey41
March 2, 2026

happening to us here too. hopefully this gets resolved soon.  PDF invoices from last week show tax but quickbooks itself isn't.  this will be such a massive headache if quickbooks doesn't fix this soon

A
AMP Group
March 2, 2026

Have exactly the same issue. Hope they will resolve it soon, hove over 20 invoices that needs to be completed.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement