I can provide details on why you're unable to update your unemployment rates in QuickBooks Online Payroll, ABCO2.
The inability to enter your 0.00% SUI rate could indicate that QuickBooks has not yet received the updated SUI rate from your state. Generally, states provide updated SUI rate notifications towards the end of the year or at the beginning of the following year. Consequently, we will have to wait for this information to be updated.
My problem was with State Unemployment. It was not adding a new employee with a 0.0% state tax to 000%. I did contact support by phone and they were able to make the change for me.
We're pleased to hear that reaching out to our support team helped you successfully resolve the issue with the State Unemployment rate. Our live support team is dedicated to providing prompt assistance and effective resolutions, ensuring your experience reflects our commitment to service excellence.
If there are any further questions or additional assistance you need, please don't hesitate to reach out in the Community forum, ABCO2. We are here to support you every step of the way.
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