Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
S
steventhacker75-
October 3, 2022
Solved

A invoice says paid but it hasn't been. How can I remove the paid part from it and resend.

  • October 3, 2022
  • 1 reply
  • 12 views
No text available
Best answer by Ashleigh1

Hello Steventhacker75, 

 

Welcome to the Community page, 

 

If this is a bill payment you likely have the automatic bill payment option turned on. To turn this off if you go to the main cog wheel>account and settings>advanced> automation > toggle off automatically apply bill payment to off> save> done going forward it will not then apply this for you, you will need to do this manually. If that is not the case or it is for a customer invoice see below.

 

If you go into that invoice payment by clicking into the payment made (or received if it is a customer invoice) and just delete the payment and then that will re-open the invoice for you to send.

Then when you actually receive the payment, you can then select the payment option or match it in the bank.

Any questions at all let us know. 

1 reply

A
Ashleigh1Answer
Level 14
October 3, 2022

Hello Steventhacker75, 

 

Welcome to the Community page, 

 

If this is a bill payment you likely have the automatic bill payment option turned on. To turn this off if you go to the main cog wheel>account and settings>advanced> automation > toggle off automatically apply bill payment to off> save> done going forward it will not then apply this for you, you will need to do this manually. If that is not the case or it is for a customer invoice see below.

 

If you go into that invoice payment by clicking into the payment made (or received if it is a customer invoice) and just delete the payment and then that will re-open the invoice for you to send.

Then when you actually receive the payment, you can then select the payment option or match it in the bank.

Any questions at all let us know. 

D
Db1986
June 21, 2025

Hello, I’ve created an invoice for a client but haven’t sent it yet. The system is now telling me it’s been paid but it hasn’t as I haven’t sent it yet? 
I can’t seem to undo? 

C
ChristineJoieRQuickBooks Team
QuickBooks Team
June 21, 2025

Your client may have an open balance, Db1986. That's why the system marked the invoice as paid even though you haven't sent it yet.

 

We can review the customer's profile to check if a credit balance exists.

 

Here's how:

 

  1. Go to the Sales tab.
  2. Click one customer under the Customer section.
  3. Navigate to the Summary section; you'll see the Open Balance available.

 

Once verified, follow these steps to undo or delete the credit payment that was applied to your invoice.

 

1. Select an invoice with the applied credits and click on View/Edit.

2. Click the Blue Hyperlink of the credit applied, then select the date. The payment transaction will open.

3. Choose More, then Delete.

4. Click on Yes, to confirm.

 

To avoid auto-applied credits in the future, we can turn off the Automatically applied credits from the Accounts and Settings. See this page for your guide: Create and apply credit notes or delayed credits in QuickBooks Online.

 

I've added this link to guide you on setting up automatic or manual reminders for overdue invoices: Send invoice reminders automatically or manually in QuickBooks Online.

 

Please don't hesitate to post a reply if you need further assistance regarding QBO-related topics.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement