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L
LisMartinez_TheNewFlatRate
February 20, 2024
Question

Billing Descriptor

  • February 20, 2024
  • 1 reply
  • 0 views

this is the text string that appears on the customers bank statement, which is important as customers frequently dispute/chargeback unrecognized charges. How can I change it?

1 reply

G
GeorgiaC
Level 13
February 20, 2024

Thanks for reaching out to the Community, LisMartinez_TheNewFlatRate

 

It isn't possible to change the billing descriptor on a customer's credit or debit card statement in QuickBooks. For subscription payments made directly to Intuit, this will typically appear as Intuit LTD. Invoice payments made manually by customers (via their online bank) will vary by bank provider. 

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