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August 8, 2019
Question

Can I change a 'paid' invoice to 'unpaid' when it is the result of a failed Direct Debit payment?

  • August 8, 2019
  • 1 reply
  • 1 view
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1 reply

Level 8
August 8, 2019

Hello accounts107,

 

To change the invoice to unpaid, you will need to delete the payment recorded against it. To do this, you will need to open the invoice, select the '1 payment made' button in the top right hand corner, and the date of the payment. Select More at the bottom of the page and Delete. This will mark the invoice as unpaid, ready for you to make payment when needed.

 

Thanks,

 

Talia