Thanks for posting here in the Community, @info299. I want to make sure you're able to create a new invoice with your QuickBooks Online account.
Before performing some troubleshooting steps, let's identify first if this is just a common browser issue that we can easily fix by clearing cache. I'd suggest you log in to your account in the new incognito window using Google Chrome as a browser.
Here's how:
1. Launch Google Chrome. 2. Press these keys together, Ctrl + Shift + N. 3. Log in to your QBO account.
Now, try to create a new invoice. If it works, it means a browser issue. Go back to the main browser, then clear cache. If it doesn't, try a different browser like (Firefox, Internet Explorer, or Safari).
Let me know if you need anything else. We're delighted to help. Have a nice day!
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.