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June 20, 2019
Question

CANT MAKE A NEW INVOICE OM MY QUICKBOOK ACCOUNE

  • June 20, 2019
  • 1 reply
  • 3 views
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1 reply

katherinejoyceO
Level 9
June 20, 2019

 


Thanks for posting here in the Community, @info299. I want to make sure you're able to create a new invoice with your QuickBooks Online account.

 

Before performing some troubleshooting steps, let's identify first if this is just a common browser issue that we can easily fix by clearing cache. I'd suggest you log in to your account in the new incognito window using Google Chrome as a browser.

 

Here's how:

 

1. Launch Google Chrome.
2. Press these keys together, Ctrl + Shift + N.
3. Log in to your QBO account.

 

Now, try to create a new invoice. If it works, it means a browser issue. Go back to the main browser, then clear cache. If it doesn't, try a different browser like (Firefox, Internet Explorer, or Safari).

 

 

Let me know if you need anything else. We're delighted to help. Have a nice day!