Customers aren’t always receiving invoices

Let's check why customers aren't receiving their invoices, sargentsplumbing.

You can perform some troubleshooting steps to isolate the issue. Let's start by sending an invoice to yourself.

If you aren't receiving the email, you can consider resetting the address within your QuickBooks Online account. This helps refresh the connection.

Here's how:

1. Click the Gear icon on the top menu.
2. Under Your Company, select Account and Settings.
3. In the Contact info section, tap Email.
4. Clear the Company email field and enter the desired address, even if it appears correct as is.  
5. Press Save and then Done.

Once done, try sending yourself a test transaction again. If you're not receiving the email, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead.

If you're getting the same results, we may need to configure the server to accept QuickBooks Online mail server hostnames and IP addresses. Check out this article for instructions: 3 solutions for when customers aren't receiving your emails.

I'm adding this link to help manage your customers: Add and manage customer invoices, sales receipts, and other sales forms. It provides articles related to your customers' daily transactions.

Keep me posted if you have additional concerns about customers not receiving emails. I'll be around to help you.