Discount percentage figure wrong on sales receipts and invoices but calculates correct total balance owing?

Forum|Forum|3 years ago
February 28, 2023
1 reply
0 views

When entering a percentage - eg 30% in the ‘Discount Percentage’ box it calculates an incorrect amount but somehow is correct in the total balance figure. Can anyone advise on how to correct this? Thanks

QuickBooks Online

Ashleigh1

Level 14

Hello Hollyfb, Welcome to the Community page. Please can you try some troubleshooting steps and see if it resolves it for you. If not, we would suggest you reach out to our live support team via chat so that you can set up a screenshare with the agent, so this can be looked into more for you. Troubleshooting steps

Try clearing your cache and cookies for all time, close the browser down, reload it, and try again.

Try in an incognito/private window

Different device

Different browsers

Different network

Thanks

emmam6

Hello Community users, we just wanted to stop by and add an update to this thread, with the resolution for the original post.

When you add a percentage discount to the customer invoice it will not discount on the VAT percentage as well. This is how the QuickBooks product was designed. You can amend the VAT amount in the VAT calculation box if the rounding pence does as it may round up/down slightly on a transaction but you can not give a percentage discount on an invoice that will impact VAT.

Any questions just ask.

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