Does anyone know how to process PayPal receipts? We are receiving payments via PayPal but the charges are removed at source. This leaves a balance on the client account

I have some troubleshooting steps on how to handle receiving payments via PayPal, finance-dws-dwsl.

If you created an invoice in QuickBooks Online (QBO), we can match the payment in the invoice. Then, make sure the invoice is open to match the payments. Once done, we can use the Resolve difference option for the PayPal charges (where it was removed at the source). Here's how: 

1. Go to Bank transactions on the left side menu and select Bank transactions. 
2. Look for the downloaded payment on the Banking page.
3. Click the transaction and tap the Match option.
4. Scroll to the bottom of the table and click Resolve difference on the right.
5. In the Add resolving transactions section, enter the information on the fields. 
6. Complete the fields in the table to add the adjustment.
7. Press Match. 

If you are accepting card payments with the PayPal app, you can check out this article to guide you on how to send invoices with a Pay now button for your customers can make payments: Accept Card Payments with PayPal app in QuickBooks Online.

You'll want to check these articles for your reference in handling downloaded transactions:

• Categorise and match online bank transactions in QuickBooks Online
• Record and make bank deposits in QuickBooks Online

Don't hesitate to reach us in the Community if you have further concerns about PayPal receipts and fees or any QuickBooks related. We'll be here to assist you every step of the way. You have a good one.