How do I record a bank charge which has come from a customer payment. eg invoice sent £1000, payment received£995, bank charges £5.

Hello there, Elaine. I'll help you record bank charges from your customer payments in QuickBooks Online.

You can add a bank fee as you deposit the invoice payments to register. The amount will be negative since it is an expense taken out of your bank account. First, deposit the payment to the undeposited Funds Account. I'll show you how:

1. Go to Sales and select Invoices.
2. Locate and click on the specific invoice.
3. Select Edit Invoice.
4. Click Receive Payment.
5. On the Outstanding Transaction, put a checkmark on the invoice.
6. Click on the dropdown arrow in the Deposit to option, then locate and select the Undeposited Funds.
7. Click Save and close.

Next, add the fee:

1. Go to the Accounting tab on the left menu.
2. Select view register.
3. Navigate and click the specific deposit (-£5).
4. Select who the payment was from (£1000).
5. Review the deposit total with the bank fee.
6. Click Save and Close.

For detailed information, refer to this article: Record Bank Deposits and Include Banking Fees in QuickBooks Online.

You may visit these links to guide you on how to categorize your transactions and reconcile your account flawlessly:

• Categorise and match bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

The Community always welcomes you for further inquiries about invoices and bank fees. Have a great day ahead!