I can’t alter my invoice template, the app says won’t load use website,The website just keeps showing the green spinning circle when you click done….

Good day, @valewildlifemanagement. I've got you to ensure that you can customise your QuickBooks Online (QBO) invoice template after this.

We can perform basic troubleshooting steps to see if this is a browser-related issue. Let's start by logging in to your account via private or incognito mode to avoid storing data cache files that can cause lag when using a web-based program.

Feel free to utilize these shortcut keys:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

Then, alter your invoice template. Once this works, clear the cache of your default browser to remove accumulated data files. If the issue persists, you can use another supported browser or device.

On the other hand, in your mobile app, let's clear the app's cache files. Doing so helps in fixing any errors in the system.

For the IOS version:

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Tap Refresh to confirm.

For Android devices:

1. Go to Menu ☰. Tap More Options.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

Once done, you can close and reopen the mobile app and check for the logo. Also, I'd suggest restarting your phone. If you get the same result, uninstall and reinstall the QuickBooks app. This is to ensure you get the most recent version of the application.

Moreover, check out this article so QBSE can calculate your self-employment taxes: Set up tax profile in QuickBooks Self-Employed.

Whenever you have additional questions about customising the invoice template, please know we're here to further assist and ensure you're taken good care of. Have a good one.