I can't see the full invoice history for my customer in my app but I am able to see that on my laptop. Why I can't see all that on my app? Is there any filter to untick?

Forum|Forum|3 years ago
June 29, 2023
1 reply
2 views

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QuickBooks Online

ChristieAnn 11

Level 9

Hi there, KasiaP1.

Thank you for visiting the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, may I ask for additional details on what specific details or invoice history you see on your QuickBooks browser on your laptop that you are unable to view in your QBO app? I appreciate any further details so I can present accurate information.

Don't hesitate to add a comment below and provide extra info about your concern, KasiaP1. I'm always here to help. Have a great day!

KasiaP1Author

Invoices, payments. It's empty in the app but available on my laptop. So if I want to track customer's history when he got his first invoice I can't do it from my phone.

Ashleigh1

Level 14

Hello KasiaP1, you should be able to see your invoices and payments that are showing in the web version in the app version, can you please try fully uninstalling and reinstalling the app and see if that resolves it for you.

Edit- The history on the app shows only a small amount of data. For the full data it would be a case of using the browser version.

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