Hello there, robbiedarnell-ta. I'm here to help you isolate this so you can achieve your goal of adding the expenses from receipts in QuickBooks Online.
I take it that you've uploaded your receipts to QuickBooks Online and can't find existing transactions that match what's in your books. I'd like to verify if you get any specific error messages when trying to add the expenses. This way, we can investigate further and guide you on what to do.
In the meantime, let's perform some basic troubleshooting steps to rule this out. Start by logging in to your QBO company using an incognito page. This increases your privacy and security when accessing your account and resolves unusual browser behavior. Here are the shortcut keys to open it:
Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
If the issue persists, I suggest using another supported browser for the best experience when using the program.