I have tried all week to link my invoices and receipts but they are not showing up?!.. i know sometimes it can take a few days but this is longer then usual?

Forum|Forum|4 months ago
March 1, 2026
1 reply
3 views

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QuickBooks Online

LollyNino_C

QuickBooks Team

Hi Adele. Do you have a third-party app connected to QuickBooks where these invoices and receipts are coming from?

If so, it’s important to note that QuickBooks is dependent on the data sent by that third-party app. Sometimes, the delay happens within the external app's own processing or sync schedule. If the transactions are still missing after a week, I recommend reaching out to their support team to check if they have an issue or maintenance, and ensure the data has been successfully pushed to QuickBooks.

Please let me know if you are using an app or if you’ve been uploading these directly. I want to make sure we get this sorted out for you as soon as possible. If you have any other questions or need further clarification, I’m just a message away!

adeleyoung05Author

No i don’t use any other app, i only upload receipts myself and send invoices through quickbooks

thank you

ChristineJoieR

QuickBooks Team

Hi there, Adele. Please note that the Receipts tab can only link expenses or bills in QuickBooks Online Sole Trader.

If you're linking customer invoices to receipts, this isn't possible because invoices are classified as income, while receipts represent expenses or payments made. Invoices and receipts have different roles in financial records.

However, if you are trying to link an expense to a receipt and it's not displaying as expected, I recommend reaching out to the QuickBooks Online Sole Trader live support team. They can help investigate the issue and explain why it hasn't appeared for several days.

You can always reach out to the Community if you need anything else.

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