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September 21, 2024
Question

I'm unable to review transactions in the app. Not loading. Tried refresh and reinstalled. Any suggestions?

  • September 21, 2024
  • 1 reply
  • 0 views
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1 reply

Clark_B
QuickBooks Team
September 21, 2024

Thank you, @k-beadle, for bringing this to our attention. Let me provide information to help you review your transactions.

 

To begin with, I recommend checking your transactions using your other devices to see if the issue persists. If you encounter no problems, please verify if your mobile device is compatible with the QBO app. If the issue continues, I suggest contacting our support team to investigate the cause and assist with a possible solution.

 

Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

For reference, check this article: QuickBooks Online Support.

 

In the meantime, I suggest reviewing your transactions through your computer or browser.

 

I've added this article for your reference about mobile app features that are supported on mobile devices: Compare mobile app features.

 

Please keep me updated, @k-beadle. If you have any questions, feedback, or concerns about reviewing the transactions in the app, feel free to reach out to the Community. I'm here to help.