When your customers reply to the Invoice you've sent through email, their reply will go to the Customer-facing email address that you've set up in your QuickBooks Online account, Sovay. This email can be your company email or a different email address. To check or change this email address, please follow the steps below:Click the Gear icon in QuickBooks Online.Select Account and Settings.Go to the Company tab.In the Contact info section, click the Pencil icon to edit.Update the Customer-facing email field.Click Save and then Done. Once you've checked your customer's reply and they've paid their invoices, please refer to this article to learn how to record it: Record invoice payments in QuickBooks Online. Let me know if you need further assistance locating your customer's response. Keep safe.

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sovay-sovayberri

Question

If a customer replies to an invoice email, where does their reply go?

Forum|Forum|1 year ago
September 15, 2024
1 reply
9 views

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QuickBooks Online

RogelioL

Moderator

When your customers reply to the Invoice you've sent through email, their reply will go to the Customer-facing email address that you've set up in your QuickBooks Online account, Sovay.

This email can be your company email or a different email address. To check or change this email address, please follow the steps below:

Click the Gear icon in QuickBooks Online.
Select Account and Settings.
Go to the Company tab.
In the Contact info section, click the Pencil icon to edit.
Update the Customer-facing email field.
Click Save and then Done.

Once you've checked your customer's reply and they've paid their invoices, please refer to this article to learn how to record it: Record invoice payments in QuickBooks Online.

Let me know if you need further assistance locating your customer's response. Keep safe.

sovay-sovayberriAuthor

Thank you.

this is what I thought but s some customers have said they’ve replied but their reply didn’t come to me 🤷🏽‍♀️

ArielI

QuickBooks Team

Hello, @sovay-sovayberri.

I'll share information and troubleshooting details to ensure you're able to see the customer replies from the invoice email you've sent.

The customer replies should be sent to your email. Since you haven't received responses from your clients, I recommend checking your spam and junk folders, as important emails sometimes end up there. If you see one of the emails from them, right-click it, then select This is not spam or Not Junk.

If you're still having troubles receiving their reply, I recommend contacting your email provider. They can help you further evaluate security settings for your email profile.

Also, you can check out this article on how to handle the invoices when you receive the payment: Record invoice payments in QuickBooks Online.

If you have any further questions about managing your invoices, feel free to reach out. We’re here to help!

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