I need more information to help you with your issue.
Can you please clarify whether the full reference you stated was for a payment made to a supplier, customer, or bank statement? Any information is greatly appreciated.
A screenshot of what you see on your end might also be helpful. This will assist us in choosing the best course of action to solve your problem.
Don't be hesitant to include any details in your response. I'll monitor your answer and get back to you as soon as I can to assist you. Be careful.
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