Transactions

When I go to vendor report it shows me that an old check has an open balance. It was paid and written through QB and shows in the check register. However I did a bill payment today for the same amount through enter bills and then pay bills and assigned it to the bank. (The only reason I did it this way was bc it’s a memorized transaction) The issue with the current “check”(it’s ach) is that it’s not showing up in the check register. I attempted to go fix in unapplied vendor pmts and nothing pops up for the vendor. So my question is : is QB mistaken the old transaction as open instead of the current one? Do I void the bill pmt of the “check” and just enter it directly into the check register bc it’s an ACH and put it to the vendor? I’m going absolutely insane thinking about it I haven’t stopped.

Some customer have been replying to this email address and of course don't get a response. Can it be changed to my own email address

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Hi there.I went on the app last night to upload receipts and noticed that a number of transactions I had previously categorised from February have now reappeared having no category and also no attached receipt. Following advice to logon to  the desktop site, its still the same here. This amounts to a loss of data and I'm sure quickbooks are doing their best to sort this out as they have a duty of care to protect customers, when will it be rectified? If I handed all my information to my accountant and he simply mislaid all the receipts I would be complaining to the ICO. Help please.

Hi all, I don't know what has happened to Quickbooks lately but its become unreliable in transaction downloads. The issue I'm having is that transactions are shown as pending then simply disappear. I have searched all the types and ruled transactions. They simply are not there.  I have re-connected with the bank, given consent and switched the account on and off. Nothing seems to work. So I download the CSV file to find the missing transactions. Quickbooks say my 106kb file exceeds their 100kb limit!  Very frustrating. Any help would be greatly appreciated. Thinking of changing to other software as I am wasting so much time finding and failing at solving issues. Thanks.

how can I remove a payment that has been applied in error by quickbboks?

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When reviewing my receipts all the usual expenses such as travel, entertaining, motor vehicle etc have disappeared and only custom expenses are now visible, why?

Have upgraded my iPhone and using the QuickBooks App for 1st time on this new phone and expense Categories are not showing/missing - even though they look fine online - what can I do? As can’t input new expenses with No Category (my Categories do exist but are it being displayed as an option to attribute an expense to)

This has also happened a few times when adding an expenses that it has duplicated and not matched the receipt snap

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Hey, I am hoping someone can help me. I bought an item off Amazon, but it was either damaged or lost, I forget - but we contacted Amazon and they refunded the product.  So now the item is already logged as a business supplies invoice - but how should I add the credit note? (Its 1:1 the cost, so I'm wondering if I should just delete the original invoice or register the credit note as "business income")  

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I sent an invoice to a customer who subsequently paid. However, the sales invoice is still shown as outstanding. I cannot find a way to connect the sales invoice to the payment that has been made. The result of this is that my revenue is twice what it should be! Firstly, I have the amount in my debtors account, and secondly, I have the amount in my current account - hey presto, I have made twice as much as I thought I had! If anyone can help me sort this out I would appreciate it. Thanks

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All of a sudden, the app has stopped me from sending invoices. Why is that?

I can see the other transactions in For Review but there is nothing else in Categorised or Excluded.

Why does the unrealized profit or loss account affect receivables and payables from a previous period even though the transactions were paid in the same period?

I have created customers like cash, card, account etc and at the end of every day I enter my daily takings and select the appropriate customer to create a sales invoice. Now those options are gone, I am asked to create new customers and can't enter my daily takings like I used to. I am basically either not able to use the service or I have to do everything again!

How do I talk to customer services

The invoice button has disappeared from my Home Screen and I can’t find an invoice button anywhere- I’m totally unable to send invoices. I’ve tried updating the app, reinstalling the app.

Hi there  Im using QBO, when I raise an invoice I need to show a date range for each line I enter so my customer understands exactly what period I am charging them for. Currently I can only enter one a single date but need to show them the period E.g: 01/01/2020 - 08/01/2020  I am using the Airy Classic Template, Does anyone know how I could achieve this, if necessary Id be willing to change template if there was another that offered this option? Thanks in advance 

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