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July 7, 2023
Question

Is anybody else having issues with transactions from mettle bank

  • July 7, 2023
  • 1 reply
  • 3 views
I have to keep unblinking and reconnecting my bank to get up to date transactions

1 reply

Moderator
July 7, 2023

Welcome to the QuickBooks Community!

 

We currently have an ongoing issue with the transactions from mettle bank. Rest assured our product engineers are diligently working on a fix.

 

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-89558.

 

To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Select Contact Us.

 

Just in case you want to categorize bank transactions, feel free to check out this article for more guidance: Assign, categorise, edit, and add your downloaded banking transactions.

 

Thank you for your patience while we work on a fix. Please touch base with me here for all of your QuickBooks needs. I'm always happy to help.