We currently have an ongoing issue with the transactions from mettle bank. Rest assured our product engineers are diligently working on a fix.
To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-89558.
To reach them, you can follow the steps below:
Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.