My invoices are being received by customers but my system flags them as "undelivered". How do I correct this?

Thanks for posting to the Community, @rachelwroath.

Currently, our engineers are working with cross-functional teams to find a resolution. We appreciate your patience. The case code is INV-37961, wherein users sent invoices showing status undelivered.

I recommend contacting our Care Support Team to attach your account to the investigation. This way, you'll get an email notification once our engineers fixed the issue.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us.
4. Enter your query and then click Let's talk.
5. Choose to Start a chat.
   

Also, you can visit our QuickBooks blog site to find useful content covering most aspects of businesses.

Just in case you wanted to create recurring transactions like expenses and invoices, you can refer to this article: Create recurring transactions in QuickBooks Online.

Feel free to leave a message to this post if you need further assistance. I'm always here to help. Stay safe!

Me too.  

Hi there, jennifer26. I'm glad to hear from you.

I can see that you've been experiencing the same thing with rachelwroath.

 Our engineers are aware of this and doing their best to get this resolve as soon as we can. Same as my colleague suggested above, it's advisable to contact our customer care support. This way, your company details will be added as one of the affected users in this investigation. Once added, you'll be receiving any updates about this report.

Please consider following the same steps above. For their work schedule, you can reach out to them from 6 AM-6 PM PT Monday-Friday. I would like to add additional information, that we have limited support, and reduced our support hours too due to COVID-19.

If you still have questions or anything that I can help you with, please leave them below. I'm right here to assist you more. Take care!