Our customers are facing payment issues—once they pay the invoice, it's getting voided and reversed. Can you help pinpoint the problem? Thanks

I'm here to ensure you can receive the payment, m.

Your customer may encounter such an issue if their bank has a problem. Not to worry, we can use a different payment method to ensure this gets sorted out.

Here's how:

1. Open the invoice your customer wants to pay.
2. Select the type of method you'll accept under Payment options.
3. Make sure the invoice details are correct.
4. Select Save and send.
5. Review the invoice in the Send email window. You can add any additional information to the subject line and body of the email.
6. Click Send and close.

You can also send the invoice in different ways. To learn how, please see this article: Take and Process Payments in QuickBooks Online.

If the issue persists, I recommend contacting our Payments Support Team. They have specific tools to access your to determine its cause and ensure this gets resolved. I'll show you how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

In addition, I've added an article that'll help you find out when QuickBooks Payments deposits customer funds in your account. It'll help you track them to ensure your record is accurate: Depsoit Speed.

Please know that it is our priority to keep the accuracy of your books. If you need additional assistance managing your sales transactions, don't hesitate to let us know.