Quickbooks is showing payments against a Customer account for two invoices that were cancelled (and still show as not pd out) in gocardless. How do I correct QB?

Hi there, Lindsay!

It could be that the invoices were manually marked as paid. That's why they show that way. Let's check to see what happened.

You can check the Audit history of the invoices to see how they came up as paid. Then, you can recreate them if they were not meant to be cancelled, and then send them to your customers.

To check the audit history:

1. Open the invoices.
2. Click More at the bottom.
3. Choose Audit history.
4. Click View on the right side to see the changes.

Please don't hesitate to reach back out if you have additional questions about your invoices.