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Hellbelle
June 20, 2025
Question

Receipts snapped in QBO APP are not showing up when I sign in via my MAC.

  • June 20, 2025
  • 1 reply
  • 4 views

Hello all 🤚

 

When I snap receipts using the QBO APP, they do not show up in QBO signed in via my MAC..

I have uninstalled the APP and then installed again.

I have changed the password, and have signed out and then back in using the new password in the APP + on my MAC.

I have a Samsung S24 ultra phone where I use the APP and I also sign in via my IMAC.

Browsers I use is Safari or Chrome.

 

I have no idea how to resolve this issue, so any help you can offer will be gratefully received.

 

Thanks ever so much 🙏

1 reply

J
Jayson_EQuickBooks Team
QuickBooks Team
June 20, 2025

Thank you for sharing the details and the troubleshooting steps you’ve already taken with your snapped receipts in the QBO app, Hellbelle. I appreciate the effort you’ve made to resolve this issue.

 

Please note that after uploading, those receipts will appear in the For Review tab and need to be reviewed and matched before they’re included in your books. Also, it’s important to filter the For Review tab to All Dates to ensure you see all your uploaded receipts.

 

For more details about the process, please refer to this article: Upload your receipts and bills to QuickBooks Online.

 

If, after filtering to All Dates, your snapped receipts still don’t show up, we can clear your browser’s cache and cookies on your Mac device, as stored cache can sometimes prevent new data from displaying properly.

 

Lastly, you can check out this article for helpful guidance in reviewing and categorizing your receipts, bills, and other transactions in QBO: Categorise online bank transactions in QuickBooks.

 

Remember, the QuickBooks Community is always here to help if you have any follow-up questions or need further assistance with managing your uploaded receipts or any other QuickBooks concerns.

H
HellbelleAuthor
June 20, 2025

Many, many thanks for your reply, I really appreciate it!

 

I do understand the difference between 'for review' and 'reviewed', plus the filter for 'all dates'.

I have also cleared all history, but still no new receipts showing up when I login via my IMAC.

 

I dont have any problems reviewing or categorising any receipts, I just need the receipts to actually show up when I login via my IMAC, as I have a visual disability and cannot sort via my smartphone.

 

Any further advice or help would be very much appreciated!

Thanks again 🙏

A
Aldren18QuickBooks Team
QuickBooks Team
June 20, 2025

I appreciate your patience and clarity, Hellbelle.

 

Since you’ve already completed the initial troubleshooting steps, yet the receipts still aren’t appearing when you log in via your iMac, this issue likely requires a more in-depth investigation using specialized tools that our Live Support experts have access to.

 

I recommend contacting our Live Support team to securely access your account and perform diagnostics to identify and resolve the syncing problem as quickly as possible.

 

Below are tailored instructions on how to reach them based on the platform you’re using:

 

For QuickBooks Online mobile app:

 

  1. Launch the app and go to the Menu section.
  2. Select ALL, then tap the Help icon.
  3. Choose Help and Support.
  4. Enter your concern and tap Continue.
  5. Follow the prompts and select your preferred way to connect with us.

 

For QuickBooks Online via browser:

 

  1. Log in to QuickBooks Online through your browser and click the Help menu.
  2. Select the Search option and type “contact support.”
  3. Click the Contact Us tab at the bottom.
  4. Enter your question, keyword, or topic.
  5. Follow the prompts and choose a way to connect with a support expert.

 

Our Simple Start, Essentials, Plus, and Advanced customer service hours are available weekdays from 8:00 AM to 7:00 PM, with call-back scheduling weekdays from 8:00 AM to 6:00 PM. Our Live chat with a support expert is available weekdays from 8:00 AM to 10:00 PM and on weekends from 8:00 AM to 6:00 PM.

 

You may also find this article helpful if you want to customize your invoices to reflect your brand’s unique identity: Customize invoices, estimates, and sales receipts in QuickBooks Online via browser.

 

This thread will always be open to any concerns you may have with any QuickBooks task.

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