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K
kath7760-gmail-c
August 1, 2024
Question

Snap receipt on my mobile phone is showing blank screen ?

  • August 1, 2024
  • 1 reply
  • 0 views
No text available

1 reply

P
payment after leaving
Level 10
August 1, 2024

Hi kath7760-gmail-c Thanks for reaching out to us here on the Community. Hopefully we'll be able to resolve this issue for you. Are you using an Android or IOS device?

K
kath7760-gmail-cAuthor
August 1, 2024

Android. Nokia

P
payment after leaving
Level 10
August 1, 2024

Hi kath7760-gmail-c Thanks for confirming. We 'd be grateful if you could follow the steps provided, if that doesn't resolve the issue we'd also be grateful if you could uninstall and reinstall the app: 

  1. Close and restart the app.
  2. Clear app data. To do this:
  3. Open your device Settings.
  4. select Apps (varies by device).
  5. Choose QuickBooks app from the list, then select Storage.
  6. Select clear data.
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