Snap shot receipt taking 8 hours and still not loading anyone having same issues ?

Hello there,

I'd appreciate it if you could provide me with the specific error message you're getting. You can attach a screenshot. This way, we could determine the best solution appropriate for you.

For now, we can perform basic troubleshooting steps. To start with, you’ll want to restart your device.

Once done, we can refresh the data within the app or from the settings menu on your mobile app. This refreshes the application so we can start with a clean slate.

Android

1. Go to Menu ☰ then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Tap Yes.

iOS

1. Go to the Menu ☰ icon, then select Help & Feedback.
2. Tap Refresh Data.
3. Select Refresh.

After that, proceed to your device Settings:

Android

1. Go to the Settings menu.
2. Select Apps (varies by device), then choose QuickBooks app from the list Storage.
3.  Select Clear data.

iOS

1. From your device's Settings, select Setting General iPhone Storage.
2. Choose an app that's taking up a lot of space.
3. Click the Offload App.

 If the issue persists, we can try uninstalling and reinstalling the app. Please follow the steps below to proceed:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

Once done, visit these links to reinstall the QBO mobile app:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch apps are via the iTunes App Store.
• Get the download link through SMS.

Check this link for a guide in the future:  Upload your receipts and bills to QuickBooks Online.

I'd also appreciate hearing any updates after you've completed the steps, as I want to make sure this resolves your concern. Please don't hesitate to contact us again. Have a fantastic day!