Subscription is active but I can’t save or send invoices

I’ve got ways to sort out your concerns with saving and sending your invoices in QuickBooks Online (QBO), ryry.

One of the reasons why you’re unable to perform appropriately using the application is due to the stored cache on your browser. Too much cached on your computer can generally affect the performance of the application. To rectify this kind of behavior, we can perform browser troubleshooting steps to eliminate common error and refreshes the condition of the application.

Here are the keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If you’re able to perform the following in this set up, clear the browser's cache to keep this from happening again. You can also opt for other supported browsers if you have one.

Once sorted out, you can take a visit to this article for complete guidelines in recording invoice payments to keep your records accurate: Record invoice payments in QuickBooks Online.

I’m all ears if you need more assistance in managing your invoices or any QuickBooks-related matters. Have a good one!