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September 28, 2022
Question

Supplier refunds showing in Unapplied Cash Bill Payment Expense

  • September 28, 2022
  • 1 reply
  • 0 views

Hi All,

 

Here's hoping someone can help...

 

  1. Supplier [Amazon] pays a refund [£100] into the bank account on [01/03/22]
  2. I create a Supplier Credit (supplier [Amazon], payment date [01/03/22], category [Sundry] and amount [£100])
  3. I create a Bank Deposit (date [01/03/22], received from [Amazon], account [Creditors] and amount [£100])
  4. I create a Cheque (payee [Amazon] and add both deposit and credit from the right hand side)
  5. I match the transaction on the for review tab

 

All good...

 

Until I run a P&L (on a cash basis) and I have Unapplied Cash Bill Payment Expense show up. It's zero, but it suggests the processing of my refund is somehow wrong.

 

What could I do to make this Unapplied Cash Bill Payment Expense disappear?

1 reply

Level 14
September 28, 2022

 Hello AskingforEric, 

 

Welcome to the Community page, 

 

You can contact our Live Support team through this link, and you'll be able to set up a screen share with the agent on the phone, so they can look into this more for you.