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April 3, 2023
Question

The company email address showing up on invoices is wrong and I can’t seem be abale to change it, also the logo isn’t showing either. How can I get support with this?

  • April 3, 2023
  • 1 reply
  • 1 view
No text available

1 reply

Level 14
April 3, 2023

Hello A2ruedas-hotmail, thanks for posting on the Community page.

 

You can contact our Live Support team and you'll be able to set up a screenshare with the agent on the phone.  If you go to the main cog wheel> account and settings >company and double check that the email is correct there as that is where it is being pulled from. Have you actually uploaded the logo into the account?

April 3, 2023

I managed to fix this by amending the form from my laptop, the mobile app wouldn't process my amendments properly...