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pete56
August 30, 2025
Question

the "Do you want to leave without saving?" message keeps coming up after i do an invoice. The invoice automatically saves, but the message keeps popping up

  • August 30, 2025
  • 1 reply
  • 2 views

This is so annoying...the "Do you want to leave without saving?" message comes on after i add to a current invoice, or create a new one. The invoices are automatically saved in QB, but it is worrying (and annoying) - it should not be showing. Ay ideas/resolution would be appreciated.

1 reply

M
MoiraskyeTQuickBooks Team
QuickBooks Team
August 30, 2025

I appreciate you taking the time to report this to us, Pete.

 

After creating an Invoice, ensure you click Save and Close before moving on to create a new Invoice or navigating to the next page.

 

Please note that QuickBooks does not automatically save Invoices. You must save them manually.

 

If the issue continues after saving, we can do some troubleshooting steps to refresh your browser and help you create your Invoice without encountering the pop-up message.

 

Start by clearing your browser's cache, as accumulated internet files can sometimes lead to issues.

 

Additionally, consider switching to another supported browser, such as Google Chrome, Safari, Firefox, or Microsoft Edge.

 

If you have additional concerns, please leave a comment below.

P
pete56Author
August 31, 2025

Hello...Really appreciate the response...I did click on "save and close", but the pop up keeps showing.

I have cleared my cache, history and updated Chrome...always do this every month or so anyway, but the pop up is still there.

I have managed to send my invoices for the month end today and all invoices have saved, as if the pop up hasn't been shown...interestingly, the drop down after i click on save and close, saying "invoice number.....saved" is shown just before the pop up saying "Do you want to leave without saving?" is shown.

In the background the top drop down saying invoice saved then goes back up...and is saved.

Has no one else had this happen? - it's all very strange.

Will keep pushing on, but hopefully the message will not be shown after i click on save and close in the future?

Thanks again for your reply.

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