The saved information isn't appearing on my app e.g customers existing invoices etc. I have logged onto the website on my computer and restarted my phone. help

Hi there, glanhauhjcleanin. I'm here to share some troubleshooting steps to help identify why the saved information disappeared.

Missing information is usually a result of too much accumulated historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

Let's also try resetting the app data to clear the cache and refresh it into its default state. Before doing so, let's ensure that your QuickBooks Online (QBO) mobile app is updated as well as your phone's OS. It helps your application work continuously without interruptions.

To clear the app's cache files, here's how:

For Android devices:

1. In your QBO mobile app, select the Gear icon. 
2. Choose the Refresh Data menu.
3. Click Yes. 

For iOs devices:

1. Go to the Help menu.
2. Select Reset App Data.
3. Click OK.

Once done, check if you're now able to see the customer's information. If the issue persists, let's try to uninstall and then reinstall the app. You can get more information in this article: How to download the QuickBooks Online mobile app.

To learn how the QBO app works for you, see these articles:

• Compare mobile app features
• QuickBooks Online access for mobile devices

Touch base with me after trying these steps. I want to ensure that we get this resolved as soon as possible. Enjoy the rest of your day!