Unable to edit or create invoices on my laptop

Hi jerry12,

Let's check if you can edit or create invoices using a private browser. It is our first troubleshooting step in verifying if it's a browser issue or not. Let me guide you how.

1. In your Chrome, press CTRL+SHIFT+N. If you're using Mozilla Firefox, press CTRL+SHIFT+N.
2. Sign in to your account.
3. Go to Create (+), then Invoice.
4. Enter invoice information.
5. Click Save and Close.

If it's working fine, go back to your regular browser and clear your browser's cache. Your browser tends to hold onto information, and over time it could cause problems with logging in or bringing up websites. Thus, deleting your browser's cache fixes them.

Give us a call if your experiencing the same results, please use this link to reach us: Contact the QuickBooks Online Customer Support team.

Know that you can always visit our Help Articles for QuickBooks Online in case you need some tips and related articles for your future tasks.

I'll be around if you have additional questions. Stay in touch.